staff training
9 April 2014
Dear Salon Boss…. The next few blog posts may well be the most important you’ll read this year for your salon success… Why, well in bite […]
6 April 2012
Here’s a story that got me thinking and if I do say so myself, more than a little riled up… I recently received a letter from an overseas […]
7 January 2012
This post is inspired by an excellent question regarding a previous post by me on the daily deal websites and in general discounting and it’s effects […]
27 June 2010
Talking with a new client the other day she asked me whether anyone else was saying their salon was feeling a bit wintery, a bit drab, a […]
24 December 2009
You know – it struck me as I was sitting waiting for friend to have a drink with that at 4.15 on a Thursday afternoon there […]
19 December 2009
It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
15 December 2009
Have you ever considered the value of training employees in the art of giving GREAT service? The biggest complaint I hear from disgruntled salon and clinic […]
22 November 2009
What makes a potential client decide to come to your salon or clinic as opposed to your competition down the road? What makes you stand out […]
15 November 2009
Its amazing to me how many business owners spend hundreds and sometimes many thousands of dollars on creating and establishing lots of systems around the running […]