24 April 2015
What salon and spa owners need to know about client loyalty – We all know that loyal clients are the best! It’s so important to build […]
9 June 2012
Competing for the Customer: Creating a higher expectation of customer service – It is widely agreed that a high level of customer service contributes significantly to […]
7 January 2012
A Question and an Answer about Discounting – This post is inspired by an excellent question regarding a previous post by me on the daily deal […]
19 December 2011
Malcolm Gibbons asks whether daily deal websites are really the answer to business stability Daily Deal Websites – We are all familiar with the saturation of […]
5 December 2010
Discover the solution to keeping the clients when a stylist leaves the Salon – Many salon owners are afraid of their stylists moving on to the […]
27 June 2010
Could your Salon do with a detox? Here are four critical areas to start with: Talking with a new client the other day she asked me […]
24 December 2009
One Kick Butt Fact you need to know as a Salon Owner – You know – it struck me as I was sitting waiting for friend […]
19 December 2009
Competing For the Customer – 4 Great Tips to Creating a Higher Expectation of Customer Service – It is widely agreed that a high level of […]
15 December 2009
Five Super Reasons to train your team: Have you ever considered the value of training employees in the art of giving GREAT service? The biggest complaint […]
22 November 2009
How Different is your Hair Salon or Beauty Clinic/Spa? What makes you different from everyone else? What makes a potential client decide to come to your […]
15 November 2009
Business Systems – Its amazing to me how many business owners spend hundreds and sometimes many thousands of dollars on creating and establishing lots of systems […]