26 June 2015

What’s your Hair or Beauty Salon Culture saying about you and your team?

I’ve been talking with many clients lately about their Hair Salon or Beauty Clinic culture, and there may well be some confusion over what Salon Culture […]
24 April 2015

What salon and spa owners need to know about client loyalty

We all know that loyal clients are the best! It’s so important to build a loyal client base, especially today when people are jumping between salons […]
20 March 2015

How well do you know your customers?

As Larissa and Malcolm enjoyed lunch together one sunny Auckland afternoon, the topic of businesses in the hair and beauty industry knowing their target audience came up. They […]
19 December 2014
happy-business-woman

5 Rock Solid Reasons your Salon/Clinic/Spa should consider the Benefit of Employing a Switched on Receptionist

Many Salons and Clinics operate without a dedicated front desk person, and this could be contributing to poor client service leading to a loss of clients […]
13 November 2012
We-have-a-winner

So You Hairdressing from Wellington named 2012 Kitomba NZARH New Zealand Salon of the Year

So You Hairdressing from Wellington named 2012 Kitomba NZARH New Zealand Salon of the Year Newcomer Mane Salon picks up three awards Post-Earthquake community spirit fosters […]
9 October 2012
Salon Business Coach, Win, Salon, Hairdresser, Beauty

Do you want to know what changed her salon business for the better?

I discussed with a successful client of mine the reason/s she attributes to her current success… Here’s her answer… “I stumbled along for many years just […]
9 June 2012
customer-Salon Business Coach

Competing for the Customer: Creating a higher expectation of customer service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]
19 December 2011
deals- Salon Business Coach

Daily Deal Websites

Malcolm Gibbons asks whether daily deal websites are really the answer to business stability We are all familiar with the saturation of the one day deal […]
18 December 2010

“Have You Thought About…”

Have u thought about? There’s often a big divide between people who need to be helped and the people are ready to be helped. Which one […]
5 December 2010
I quit

Discover the solution to keeping the clients when a stylist leaves the Salon

Many salon owners are afraid of their stylists moving on to the salon up the road or around the corner and taking all their clients with […]
13 April 2010
Salon Business Coach

Is your Salon/Spa’s ‘Internal Marketing’ letting you down?

One of the most common requests I get from clients is to give advertising help. They say that they need to do marketing and can I […]
19 December 2009
customer-Salon Business Coach

Competing For the Customer – 4 Great Tips to Creating a Higher Expectation of Customer Service

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been […]