2 May 2013
Every salon owner that I talk to has this question! And the answer is simple but we as salon owners complicate it - why? Well because we THINK it must be difficult.
7 January 2012
A salon owner recently asked me a question about discounting. She had noticed several salons offering big promotions and wondered whether she was missing something. Was […]
27 June 2010
When was the last time you really looked at the health of your salon business? Not just your sales. Not just your appointment book. The whole […]
13 April 2010
One of the most common requests I hear from salon owners is: “Can you help me with some advertising?” My answer is usually, “Sure.” Then I […]
19 December 2009
Most salons would say they provide good customer service. But here’s the problem. Good customer service isn’t much of a point of difference anymore. Clients expect […]
15 December 2009
Have you ever hesitated to invest in training your salon team because you’re worried they’ll leave and take all that knowledge with them? It’s a frustration […]
22 November 2009
What Makes Your Salon Different? Why should a potential client choose your salon rather than the one down the road? What makes you stand out? What […]
15 November 2009
A good salon system can make life easier. But a system on its own doesn’t fix anything. Systems don’t run businesses. People run the systems that […]