23 July 2012
I’m thrilled to announce that Shock Consult is the sponsor of the prestigious award, ‘Salon of the Year, Classic’ at the Kitomba/NZARH/HITO Business Awards where winners […]
9 June 2012
Competing for the Customer: Creating a higher expectation of customer service – It is widely agreed that a high level of customer service contributes significantly to […]
6 April 2012
Is it Policy or Fallacy in your salon? Here’s a story that got me thinking and if I do say so myself, more than a little […]
7 January 2012
A Question and an Answer about Discounting – This post is inspired by an excellent question regarding a previous post by me on the daily deal […]
19 December 2011
Malcolm Gibbons asks whether daily deal websites are really the answer to business stability Daily Deal Websites – We are all familiar with the saturation of […]
2 December 2011
You know that something special is in the air when the country’s most prominent salon owners, stylists and industry leaders gather to recognise the talent, sweat […]
18 December 2010
Have you thought about? There’s often a big divide between people who need to be helped and the people are ready to be helped. Which one […]
5 December 2010
Discover the solution to keeping the clients when a stylist leaves the Salon – Many salon owners are afraid of their stylists moving on to the […]
27 June 2010
Could your Salon do with a detox? Here are four critical areas to start with: Talking with a new client the other day she asked me […]
13 April 2010
One of the most common requests I get from clients is to give advertising help. They say that they need to do marketing and can I […]
14 February 2010
Five Absolute Solid Facts why a Specific Software program is a must for every Clinic/Day Spa – Many years ago the more successful clinics were the […]
24 December 2009
One Kick Butt Fact you need to know as a Salon Owner – You know – it struck me as I was sitting waiting for friend […]