Bring your front of house people to this essential event!
SUPERCHARGE YOUR FRONT DESK SUPERSTARS
Your front-desk team are generally the first and last points of contact with every client!
| They are the Face of Your Business
| They meet and greet clients
| They manage your day to day appointments
|
| They up-sell and close retail sales
| They manage your rebooking program
| They field complaints from unhappy customers
|
| They are your buffer and gatekeeper
| They sell gift certificates and vouchers
| They control the appointment slots and distribute clients |
Yet, these key team members are typically the most under-trained and under-prepared!
Isn’t it time you gave your front desk team the skills they need to supercharge their performance?
Limited to just 30 seats and at $59.00+gst pp this event has been requested by many and will sell out.
Salon Business Coach Presents: ‘Supercharge your Superstar Front Desk Team’ workshop…
what we’ll cover:
- What the role of receptionist should be – not what most think it is
- Appointment making, Client liaison – The subtleties that can add $$ to your day
- We’ll train hard and fast on HOW the front desk can be a Profit Powerhouse with the right training and direction, and how to support your salon team
- The Concierge – the right phone, email and online etiquette, your one on one greetings, using the available communication tools to grow the business
- Salon Retail Sales – How to double (or more) the salons home care sales from the front desk.
- Front Desk Marketing, just how influential you can be in the decision making process
- You’ll learn the steps to take to fast track your Reception Area to one of the most essential Services in your Salon.
- and so much more…
YOU DON’T WANT TO MISS THIS OPPORTUNITY
Who should attend?
- You have a receptionist or reception/front desk team – You and they need to be there!
- You are thinking about whether you need a receptionist/front desk person – no question!
- Any team member that is involved in the front desk Services aspect of your business should attend. Size of your business does not matter!
Limited to just 30 seats and at $59.00+gst pp this event has been requested by many and will sell out.
