4 July 2024
Irene is just one of many overworked and stressed salon owners I have had the privilege of helping as a mentor and coach, here's her story.
4 July 2024
You know when people come to your salon, it's not just to get their hair or waxing done. They want to be pampered!
4 July 2024
How different is your salon or clinic from your competitors? What makes a potential client decide to come to you instead of someone else? If you don't know, then it's time to find out.
28 July 2021
So I guess you are asking yourself “how do I run a successful campaign Malcolm? Come on spill the beans”, read more to find out...
7 July 2021
Want to find out how to develop a great client retention program your clients will love? Read more
18 June 2021
If you don’t know where you are going, who knows, you may already be there This article is all about creating a vision for success. Can […]
6 November 2019
Images from Salon Business Coach's PowerUP for 2020 planning workshop in Auckland on 04th November 2019.
24 November 2015
Keeping Your Salon Clients…Your Salon Clients… Five Common Reasons Your Clients Seek Out Your Competition – I was taking with a client the other day and […]
24 April 2015
What salon and spa owners need to know about client loyalty – We all know that loyal clients are the best! It’s so important to build […]
20 March 2015
How well do you know your customers? – As Larissa and Malcolm enjoyed lunch together one sunny Auckland afternoon, the topic of businesses in the hair and […]
9 June 2012
Competing for the Customer: Creating a higher expectation of customer service – It is widely agreed that a high level of customer service contributes significantly to […]
19 December 2009
Competing For the Customer – 4 Great Tips to Creating a Higher Expectation of Customer Service – It is widely agreed that a high level of […]