7 January 2012
A salon owner recently asked me a question about discounting. She had noticed several salons offering big promotions and wondered whether she was missing something. Was […]
19 December 2011
Discounting can be an easy way to get attention. Put a big percentage off your services in front of potential clients and you may get plenty […]
18 December 2010
Running a salon means there is always something that needs your attention. Clients. Team. Money. Marketing. Systems. The list can feel endless. But sometimes the most […]
5 December 2010
One of the biggest fears for salon owners is a stylist leaving and taking their clients with them. It’s a horrible thought. You’ve invested time, money […]
27 June 2010
When was the last time you really looked at the health of your salon business? Not just your sales. Not just your appointment book. The whole […]
13 April 2010
One of the most common requests I hear from salon owners is: “Can you help me with some advertising?” My answer is usually, “Sure.” Then I […]
14 February 2010
A good salon software system should do more than manage your appointments. It should make running your salon easier, give you better information and help you […]
24 December 2009
Walk into any busy shopping centre and look around. You’ll see plenty of people who have had the same hairstyle for years. That got me thinking. […]
19 December 2009
Most salons would say they provide good customer service. But here’s the problem. Good customer service isn’t much of a point of difference anymore. Clients expect […]
15 December 2009
Have you ever hesitated to invest in training your salon team because you’re worried they’ll leave and take all that knowledge with them? It’s a frustration […]
22 November 2009
What Makes Your Salon Different? Why should a potential client choose your salon rather than the one down the road? What makes you stand out? What […]
15 November 2009
A good salon system can make life easier. But a system on its own doesn’t fix anything. Systems don’t run businesses. People run the systems that […]